How to make a real-time/asynchronous split work

As a rule of thumb, use group chat in real-time sometimes, asynchronous most of the time.

• Don't expect everyone to be in chat all day.
• If it's important, slow down. The conversation is not suitable for a chat room.
• Announcements aren't chats. Send announcements via email or whatever that provides synchronous communication.
• Give everyone a chance to have a say. Thoughtful feedback = time + an answer, not just an answer.
• Treat group chats like conference calls. Limit it to three people as more can become chaotic.
• Summarise instead of drip information.
• It's OK to be unavailable.