Customized Approach

For change to be successful, it needs to be tailored to the individual by building out a “what’s in it for me” approach:

• Identify different types of stakeholders based on how the change impacts them.
• Determine unique resistance for each stakeholder group and an appropriate mitigation plan for each resistance point.
• Develop a communications plan per stakeholder group (medium, frequency, messenger).
• Create a training plan per each stakeholder group (content, medium, instructor).

The change team themselves may be a group, as are senior leaders, people leaders, and HR.