Mirror to Build Rapport
Former FBI negotiator Chris Voss teaches a simple yet powerful tool: mirroring. This involves repeating the last few words your conversation partner just said. It encourages them to continue and feel heard. It's subtle, disarming, and surprisingly effective in both tense and casual conversations.
Book Reference: NEVER SPLIT THE DIFFERENCE by Chris Voss
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5 Tips from 5 famous books to improve your communication skills!
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