Chapter 5: Deep Listening

1. Listening makes people feel like they matter, which in turn makes them work harder.
2. Arrogance talks. Humility listens. Practice humility by letting others speak.
3. Listen to help others learn what they really think and find clarity.
4. Listen to und...

It is frustrating when you're arguing with someone, and you feel like they don't listen. But you really only have control over what you do. You can't make someone listen to you, but you can listen to them.

Instead of accusing the other person of not listening, say "I'm lis...

It's when we are fully present with what we’re hearing without trying to control it or judge it. 

We let go of our usual assumptions and we listen with respect to precisely what is being said.