In both quality systems and life, recurring issues can quietly erode progress—unless we embrace the principle of Zero Repeat. The key is containment: even without full clarity on the root cause, we can still put practical boundaries in place to prevent the issue from resurfacing. That might mean adjusting routines, setting clearer expectations, or adding a safeguard to catch the problem early. We don’t always need to dissect the “why” endlessly; sometimes the fastest way to learn is to act. Overthinking anchors us in the past—containment moves us forward with intention, resilience, and wisdom.
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Customer Quality Management | Organisational Coaching | Quality & Leadership Writer I help quality teams and leaders bridge the gap between process excellence and people potential.
A quality system for your life that allows you to move faster through your decision making process and achieve more in a short time. Practices that I’ve learned in the Quality Management System and are applicable in the real life.
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